A 30% non-refundable downpayment is required to secure and confirm the booking. No hotels or services can be booked until this confirmation deposit has been paid. All services and itineraries should be fully paid by 30 days prior to arrival.

Payments can be made via credit card, using a secure Stripe link (American Express, Visa or MasterCard) or by wire transfer. All charges are in euro. We do not charge any credit card fees. The cardholder’s bank may apply an exchange rate fee, in accordance with the bank’s own policy.

Should the client wish to cancel the entire booking or part of the confirmed services, Arno Travel will apply the below penalties, in addition to any non-refundable costs incurred upon cancellation of the requested services:

– 30% of the total amount if the cancellation is communicated to the Tour Operator from confirmation with deposit up to 30 days prior to the first service provided, by 6:00 pm local time.

– 50% of the total amount if the cancellation is communicated to the Tour Operator up to 15 days prior to the first service provided, by 6:00 pm local time.

– 100% within 14 days (Italian time) from the first service provided, by 6:00 pm local time.

Hotel cancellation policy:

Unless otherwise specified, no penalties apply for hotel cancellations up to 7 days prior to the arrival date, communicated by 6:00 pm local time, except a 200-euro management fee that will be charged for any hotel cancellations.

A 100% cancellation penalty will be applied for cancellations received less than 7 days before the arrival date, communicated by 6:00 pm local time.

The cancellation policy for villas, apartments and event venues shall be provided together with the quote. All cancellations must be communicated in writing.

Any change to a confirmed itinerary, after the deposit has been paid, is subject to availability. Any non-refundable costs incurred, such as museum tickets etc., will be charged.

Starting 30 days prior to the arrival date, a 100-euro revision fee will be applied for any change to the confirmed itinerary, being subject to availability and in addition to any non-refundable costs incurred, such as museum tickets etc.

Starting from 7 days prior to the arrival date and throughout the stay, a 200-euro revision fee shall be charged for changes to itineraries, dates or times, being subject to availability and in addition to any non-refundable costs incurred, such as museum tickets etc.

All changes must be communicated in writing.

All parties must review all details of the travel documents (Booking Confirmation) upon receipt and agree to contact Arno Travel within 72 hours regarding any questions or concerns.

Failure to notify Arno Travel shall constitute a waiver of any future claim regarding the accuracy of the travel documents. In any case, even once the itinerary is confirmed, we reserve the right to make any changes to the itinerary due, for example, to unforeseen circumstances.

Arno Travel is pleased to offer a complimentary restaurant reservation service for all itineraries that include hotel accommodations, providing an extensive selection of carefully curated restaurants throughout Italy.

Reservations can be made up to 45 days before the first booked service with us, with a maximum of one restaurant per day.

Clients are kindly requested to cancel any reservation at least 24 hours in advance by contacting our Guest Relations team. Failure to cancel within this timeframe will result in a cancellation fee of €30 per restaurant.

For Michelin-starred restaurants or any establishment requiring a credit card guarantee to confirm a booking, guests will be required to provide their credit card details, email address, mobile phone number, and billing address. The specific cancellation policies for such venues will be communicated prior to booking.

Arno Travel assumes no responsibility for any dissatisfaction related to restaurant reservations, such as table location or the quality of food and service, as these venues operate independently and are not part of the services provided by Arno Travel.

A representative of the Arno team will await clients after they have retrieved their luggage and exited from the Customs area. Our staff will hold up a sign with the client’s last name. Drivers/staff don’t have access to the restricted Baggage Claim area, unless the VIP Meet & Greet service is requested and booked ahead of time.

For departure transfers to airports, the service is curbside, meaning as close as possible to the airport entrance, unless the VIP Meet & Greet service is requested and booked ahead of time. Transfer services do not include porterage, unless booked in advance.

If clients experience any difficulty locating our staff at the airport, they must immediately call our emergency number via a standard phone call, allowing us to intercede and coordinate the meeting with our on-site staff.

If clients leave the airport independently without notifying us, the cost of the pre-arranged transfer will not be refundable.

In the event of a delayed arrival flight to Italy, clients must promptly notify Arno Travel by calling the emergency number via a standard phone call to allow us to reschedule the transfer accordingly.

For delays exceeding one hour, Arno Travel will reschedule the transfer to the new arrival time at no additional cost to the clients.

In exceptional cases where rescheduling is not possible due to a lack of available transportation, Arno Travel will assess and communicate the most suitable alternative solution, which may include taking a taxi, with reimbursement for the missed transfer. 

In the unfortunate event that luggage is not delivered or there is a significant delay in its delivery, clients are required to promptly notify our emergency number via a standard phone call. This will enable us to inform the driver of the delay and make the necessary arrangements to manage the service efficiently.

When a train journey is booked in conjunction with transfers, Arno Travel provides full assistance to ensure seamless service. In the event of a delay, we will proactively reschedule all associated services at no additional cost for delays of up to one hour.

Clients are required to promptly inform Arno Travel of any train delays by calling the emergency number via a standard phone call. For delays exceeding one-hour, additional charges may apply due to extended waiting times.

In exceptional cases where rescheduling is not possible due to a lack of available transportation, Arno Travel will assess and communicate the most suitable alternative solution, which may include taking a taxi, with reimbursement for the missed transfer.

If clients experience any difficulty locating our staff at the train station, they must immediately call our emergency number via a standard phone call, allowing us to intercede and coordinate the meeting with our on-site staff. If clients leave the train station independently without notifying us, the cost of the pre-arranged transfer will not be refundable.

Gratuities are not included and are at the clients’ discretion. Tipping is customary for drivers and guides and should be given directly to them at the end of service. Tipping guidelines shall be provided in the final documentation.

No refund shall be issued for unused portions of a booked trip nor for cancellations made after the trip has begun or for early departures for any reason.

Arno Travel strongly recommends that trip cancellation/interruption insurance be purchased to protect guests’ valuable travel investment.

While we do everything in our power to ensure that every trip goes smoothly, issues may occur that are outside of our control. If there is a problem during a tour or service, please immediately call our emergency number. By informing us as soon as an issue arises, we will have a better chance of resolving the issue quickly, so that guests may continue enjoying their vacation. Any complaints must be received by Arno Travel in writing, to be sent via email.

It is important that the Travel Agent communicates with Arno Travel, at time of initial request, regarding any special requirements the client may have – be it special needs, dietary restrictions, particular interests or any other significant information that could help Arno Travel do better for the guests. It is also vital to communicate the number of pieces of luggage or additional sports equipment the client plans to bring. On smaller planes and helicopters, for example, oversized or heavy baggage may not be allowed on the flight for safety reasons.

Should in-house guests have a travel emergency and require immediate assistance, they can call our emergency number at +39 3443443549

The emergency number is available 24/7 for standard phone calls only. Text messages and WhatsApp messages/calls will not be managed as emergency requests since texts and WhatsApp are not monitored 24/7 and are never checked on Sundays.

In the event of force majeure, such as war or terrorist activities – threatened or actual – or civil unrest, closures of airports or seaports, threatened industrial action or any other event beyond the control of Arno Travel and its travel partners, causing either delays or extending the vacation period or requiring a change in the travel arrangements, Arno Travel and its travel partners reject any and all liability for any resulting loss, damages or expense, with any refund (at the sole discretion of Arno Travel) being subject to the deduction of reasonable expenses.

By approving the final itinerary, you confirm to have read, understood and accepted the general terms and conditions.